Privacy Policy
Privacy Policy
arrssilks.com recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://arrssilks.com/ and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
Information we collect
- Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.
- Payment and billing information. We might collect your billing name, billing address, and payment method when you buy an item. We never collect your credit card number or expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner.
- Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to arrssilks.com.
- Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy or any other information provided by you during the use of our website. We might collect this as part of a survey also.
- Other information. If you use our website, we may collect information about your IP address and the browser you are using. We might look at what site you came from, the duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
How we collect information
- Directly from you. We collect information directly from you when you buy an item from us. We also collect information if you post a comment on our website or ask us a question through phone or email.
- Passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies, and web beacons for collecting information about your usage of our website.
- From third parties. If you use an integrated social media feature on our website, the third-party social media site may give us certain information about you, such as your name and email address.
Use of your personal information
- To contact you. We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
- To respond to your requests or questions. We might use your information to confirm your purchase, or for refunds, exchanges or returns.
- To improve our products and services. We might use your information to customize your experience with us. This could include displaying content based on your preferences.
- To look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
- For security purposes. We may use information to protect our company, our customers, or our website.
- For marketing purposes. We might send you information about special promotions or offers, or tell you about new features or products.
- To send you transactional communications. We might send you emails or SMS about your purchase or exchange.
- As otherwise permitted by law.
Sharing of information with third parties
- Service providers. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
- Delivery partner. We share your information with delivery partners for fulfilling the purchase or exchange obligation.
- Business partners. Our partners use the information we give them as described in their privacy policies.
- Legal compliance. We will share information to respond to a court order, subpoena, or government agency request, or when investigating potential fraud.
- Successor. If part of our business is sold or if there is a merger or acquisition, we may transfer our customer list as part of that transaction.
Transfer to India and other countries
We are established in and use facilities in India. Your information will be stored and processed in India or other countries where ARRS has facilities. By using the Services, you consent to the transfer of information outside of your country, even if your country has more rigorous data protection standards.
Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email onlineadmin@arrssilks.com with the subject line “unsubscribe”. It may take about ten days to process your request. Even if you opt out of marketing messages, we will still send you transactional messages through email and SMS about your purchases.
Third-party sites
If you click on a link to a third-party website, you may be taken to a site we do not control. This policy does not apply to those websites. Read their privacy policies carefully. We are not responsible for these third-party sites.
Updates to this policy
From time to time, we may change our privacy practices. We will notify you of any material changes to this policy as required by law and post the updated copy on our website.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website’s terms of use. Any disputes arising under this Policy shall be governed by the laws of India.
Contact
For privacy-related questions, please write to us at onlineadmin@arrssilks.com.