Shipping Policy

At ARRS Silks, we are committed to delivering your orders safely, quickly, and in perfect condition. We work with trusted courier partners to ensure reliable delivery across India and internationally.

Domestic Shipping (Within India)

• Free shipping on all domestic orders above ₹3,000.

• A shipping charge of ₹100 will be applied to domestic orders below ₹3,000 and will be calculated at checkout.

• Cash on Delivery (COD) is available for all serviceable pincodes within India.

• Orders are typically dispatched within 24–48 hours of order confirmation.

• Delivery usually takes 3–5 business days for most locations. Delivery timelines may vary depending on your location and courier accessibility.

• Deliveries are generally made between Monday and Saturday, excluding public holidays.

International Shipping

We proudly ship worldwide.

• International shipping charges are calculated at checkout based on destination, package weight, and shipping method.

• International orders are typically processed and dispatched within 2–4 business days.

• Delivery timelines vary by destination country and courier service, but generally take 6–12 business days after dispatch.

• International shipments are handled through reputed courier partners such as DHL, FedEx, and other trusted carriers.

Customs Duties & Import Taxes

For international orders, customs duties, import taxes, VAT, GST, or any other local charges imposed by the destination country are the sole responsibility of the customer.

These charges are not included in the product price or shipping fee paid to ARRS Silks and may be collected directly by the courier company or customs authorities before delivery.

Customers are responsible for complying with the import regulations of their destination country.

Remote Area Surcharge (International Orders)

Some international destinations may be classified by the courier carrier as Remote Areas.

If a Remote Area Surcharge (RAS) applies, we will notify you before shipping your order. The surcharge must be paid before dispatch. If the surcharge is not paid within 3 days of notification, the order may be cancelled and refunded.

Order Tracking

Once your order has been dispatched, tracking details will be sent to your registered email address.

You can use the tracking number to monitor your shipment status at any time until delivery.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions

• Public holidays

• Transportation disruptions

• Customs clearance procedures

• Courier operational delays

• Strikes or natural events

ARRS Silks is not liable for delays caused by courier partners or external factors.

Address & Pincode Serviceability

During checkout, our system verifies whether your delivery pincode is serviceable.

If your location is not serviceable through standard courier networks, our team may contact you with alternative shipping options.

Please ensure that the shipping address, contact number, and email address provided are accurate to avoid delivery issues.

Failed Delivery Attempts

Customers are responsible for being available to receive the shipment.

Repeated delivery failures due to customer unavailability, incorrect address information, or refusal to accept the shipment may result in additional shipping charges for re-delivery.

Fair Usage Policy

To maintain efficient service for all customers, ARRS Silks reserves the right to restrict Cash on Delivery (COD) or other promotional shipping benefits for customers with a history of:

• Frequent order cancellations

• Repeated refusal of deliveries

• Excessive return or exchange requests

• Misuse of promotional offers

Shipping Issues & Support

If you experience any issues with your delivery or package, please contact us within 24 hours of receiving the shipment.

For assistance, please contact:

📞 WhatsApp / Phone: +91 96554 50999
📧 Email: onlineadmin@arrssilks.com

Please keep your order number and tracking details handy for faster support.

Our Courier Partners

To ensure safe and timely delivery, we work with reputed logistics providers, including:

• Domestic: Blue Dart, DTDC, Delhivery, India Post, and other trusted courier partners

• International: DHL, FedEx, and other leading international carriers